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ttdawg's avatar
ttdawg
Explorer | Level 3
3 months ago

How to stop automatic payments?

I cancelled my Dropbox Plus plan in the middle of July (not using it and needed to save a little money), but automatic Paypal payments to Dropbox haven't stopped.  I'd like the automatic payments to ...
Billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
ttdawg wrote:

I cancelled my Dropbox Plus plan in the middle of July ... but automatic Paypal payments to Dropbox haven't stopped. I'd like the automatic payments to stop as well as a refund ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • ttdawg's avatar
    ttdawg
    Explorer | Level 3
    3 months ago

    Logged out, went the link you provided, but Dropbox just asks me to login.  When I do, I can't find anything regarding filing a request.  The chat wasn't helpful either.

  • ttdawg's avatar
    ttdawg
    Explorer | Level 3
    3 months ago

    Logged out, went the link you provided, but Dropbox just asks me to login. When I do, I can't find anything regarding filing a request. The chat wasn't helpful either.

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