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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Hi...how can I definitively cancel my Dropbox subscription? I find it expensive now I'm not working the same hours & don't want the free trial to start billing me on Aug 1st....
Daphne
Dropbox Staff
Dropbox StaffHi there Cattersfan, I hope you're doing well!
When you have the time, please check out the steps listed here for the steps on how you can cancel your trial subscription.
Let me know if you have any trouble with this!
Hi Daphne! Thanks for your reply. I can get as far as the 'Plan' tab, but there's no 'Manage Plan' there - just an option to upgrade. :-(
- Walter
Hi Cattersfan; how are you today?
I'm sorry to jump in here, but if you can't find the 'Manage plan' option there and only see a button to upgrade, you must have already cancelled your trial and reverted back to a free account on the Basic plan.
Can you check what your account's tab reports to see if that's the case indeed?
Thanks a bunch!
- Hi Walter...
I'm fine, thanks, hoping you are too!
It says it's full - that I've used 2gb of space, and offers to upgrade? If it's already cancelled, that's mission accomplished, thankyou!
