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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Who can help me to cancel an account on an old e-mailaddress which can't be reached anymore?! But billing is still going on. Trying to call always brings me backk to the site. What client support is that?!
- Lusil
Dropbox Staff
Hi Rutger79, I moved your post here where other users have expressed a similar concern.
In general, your technical support options depend on what kind of account you have and you can find yours by logging in to your account and going to dropbox.com/support.
However, if you have any trouble along the way or you have any question on the matter, I'd recommend contacting our team via an incognito window here (without signing in) due to account-specific info that'll be needed.
Let me know if there's anything I can do to help, thanks!
I am sorry but this is ridiculous, I am getting sent to the same so called help centre by a bot? I am paying for something over two years now, while not using it, and i can not get into the account cause it is an old work related account. It is gone. I am still paying and want it to be cancellled asap. How can I be running in circles here for over an hour here without being able to talk to someone who can help me?!
- Lusil
Sorry to hear about your frustration, Rutger79.
To contact our team regarding your billing concerns, you need to go to this link via a private browser without signing in to a Dropbox account.
When you submit a ticket, you can let me know the ID (eg. #1234567) associated with it so that I can pass your comments along.
