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Bails88's avatar
Bails88
New member | Level 2
5 years ago

I setup a trial business account when trying to convert my business online due to Covid-19. Unfortunately, my online transition is just not feasible, however I forgot to cancel the trial account and have now just been charged $99 by Dropbox. This is really unfortunate given that my current earning capacity is zero. I am trying and failing to get in touch directly with Dropbox to ask if they can cancel my subscription and offer me a refund at this time, given the terrible circumstances that I am in. Any advice as to how to make direct contact with this company??? Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Bails88; welcome aboard and sorry to hear you're having issues with this.

     

    As your query echoes this discussion, I moved your post under this thread.

     

    Whenever you get the chance, please take a look and let us know if you have any follow up questions. 

     

    Thanks! 

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