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Forum Discussion
Charged for an account I can't access - how can I get a refund?
I upgraded in July 2024 to increase my storage. I didn't realize at the time that my account was attached to an email that no longer works. No matter what I tried, I couldn't access my account on t...
Hello Dropbox Support Team and Community,
I am seeking assistance regarding a subscription issue with my previous Dropbox account. I was using Dropbox more than a year ago under a different email address, which was linked to my subscription plan. However, due to my graduation, that email address was deactivated and I no longer have access to it.
Recently, I noticed a subscription charge from Dropbox about two months ago, even though I have not used the service for quite some time. Unfortunately, since I cannot access my original account, I logged in with a new email account. This new account is not linked to any payments, and when I tried to reach support, I was only able to interact with the chatbot, which could not provide a resolution.
I would appreciate any guidance on how to proceed with this matter and whether it’s possible to obtain a refund for the unused subscription. If additional verification is needed, I am happy to provide any necessary information to validate my previous account.
Rich
Super User II
Super User II
zt362226 wrote:
I was using Dropbox more than a year ago under a different email address ... and whether it’s possible to obtain a refund for the unused subscription.
While subscription fees are typically non-refundable, you can still contact Support for assistance in getting the subscription cancelled.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
