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joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
Billing
Dropbox Plus
Payments
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upgrades
  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ralphpedersen2017, sorry to see you're having issues with your subscription.

 

Try logging in to your account through a different connection or network to see if that helps.

 

Keep me posted.

ralphpedersen2017's avatar
ralphpedersen2017
Explorer | Level 3
12 months ago

Hi Hannah, I have been in contact with the chat function on dropbox yesterday and have tried from multiple devices. Tried different browsers and tried incognito. nothing works 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks, Ralph.

     

    Can you please give me the ticket number for that communication, so I can check it out?

    • ralphpedersen2017's avatar
      ralphpedersen2017
      Explorer | Level 3
      12 months ago

      Hi Hannah,

       

      I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the ticket number, Ralph.

         

        I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon.

         

        Thanks for reaching out and if you need anything else, please let us know.

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