We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

joolsbond's avatar
joolsbond
Helpful | Level 6
2 years ago

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
Billing
Dropbox Plus
Payments
Plans
upgrades
  • joolsbond's avatar
    joolsbond
    2 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

JJM4's avatar
JJM4
New member | Level 2
2 years ago

"You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. You may want to try alternatives such as PayPal or a different card."

 

Tried 3 browsers, 2 cards, one debit, one credit & Paypal, tried over 24 hours later, tried on phone app and desktop, still will not take a payment.

Emailed support and had nothing back in 24 hours, now my dropbox doesnt work at all, as it says its out of space but wont let me buy/pay for anything.

 

My open support ticket number is 22790060.

 

If anyone knows a quick solution to this issue it would be much appreciated as live chat is useless and email support is none existent.

  • JJM4's avatar
    JJM4
    New member | Level 2
    2 years ago

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for reaching out to us, JJM4.

       

      I can see in your ticket that the issue has now been resolved.

       

      If you need anything else, please let us know.

       

      Have a great week ahead!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions