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Forum Discussion
Can't Stop Dropbox from Billing an old Account
Hi Dropbox,
It is very very frustrating trying to stop you from continuing to bill my old account.
I no longer have access to my old email address, or the old 2FI codes.
How on earth ca...
Thank you, I have been able to cancel my old subscription, And in this way my problem is solved. But I would have much rather been able to gain access to my old account that had 170 Gigs of data on it.
I can't see how to get to any solution through this link.
I still get asked to log in to my account, which I can't do, because the email address is no longer active.
- Jay
Dropbox Staff
Did you use a private browsing window, and select the option for Other, which doesn't require any account?
Hi Jay,
I did use a private - incognito window. I can find my transaction details for the old account, but I can't see any prompt to cancel the account.
- Jay
It doesn't provide the option to cancel your account, it would help you to contact support to locate the account under the other email you cannot access and assist you from there.
