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Schneiderfrei's avatar
Schneiderfrei
Helpful | Level 6
9 months ago

Can't Stop Dropbox from Billing an old Account

Hi Dropbox, It is very very frustrating trying to stop you from continuing to bill my old account.   I no longer have access to my old email address, or the old 2FI codes.   How on earth ca...
cancellations
Refunds
  • Schneiderfrei's avatar
    Schneiderfrei
    9 months ago

    Thank you, I have been able to cancel my old subscription, And in this way my problem is solved. But I would have much rather been able to gain access to my old account that had 170 Gigs of data on it.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Schneiderfrei, thanks for posting today.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Keep me posted!

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