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njet01's avatar
njet01
Explorer | Level 4
2 years ago

Can't access my individual account after cancelling Business trial

Had Dropbox Plus, offered a trial of the Dropbox Business setup, didn't really work for my setup so decided to end the trial and return to an individual setup on Dropbox Plus, I keep going to change ...
cancellations
downgrade
dropbox business
Dropbox Plus
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for reaching out to us, njet01, and sorry to see you're having trouble with your account.

 

Is it possible that your Dropbox Plus subscription ended, during your Business trial?

 

What plan do you see in your account settings here?

 

Let me know and we'll go from there.

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