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Ganesh S.3's avatar
Ganesh S.3
New member | Level 1
9 years ago

Cancelling Auto Renewed Account

Support Team/Users,       My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
cancellations
  • Rich's avatar
    Rich
    9 years ago

    You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

     

     

Ganesh S.3's avatar
Ganesh S.3
New member | Level 1
9 years ago

 But its been just hours since the account was renewed automatically. Is there some other option to cancel.. The payment is just approved and not processed overall.

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