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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
Nancy
Dropbox Staff
Dropbox StaffHey Chris110, hope you’re doing great.
In general, you can locate the Dropbox subscription for which you’re being billed by inserting your transaction ID in this page.
Since these are ADYEN charges though, you may need to reach our support team instead.
Please open another browser (on which you’re NOT logged into ANY Dropbox account), and go here. After you’ve submitted your ticket, please send me your ticket number here.
Hello Nancy,
Thanks for your quick answer.
Here the ticket nb : Ticket #22851954
I created ticket on "paypal" section because i didn't other choice to begin the procedure..
- Nancy
Thanks for the ticket number, Chris! I’ve left an internal note for our team, so that they may get back to you as soon as possible.
