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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
Hi there. I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account. I have checked my billing and invoices and there is nothing there. I can't even contact anyone because when I go into billing management, the option to contact someone is not available because I don't have a paid account. Does anyone know how I can contact someone to cancel this or manage this? The dropbot is useless. I need an email address or similar to stop the payment.
- Rich
Super User II
Mums Who Wine wrote:
I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account.
If you have a free account and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.
I can't even contact anyone because when I go into billing management, the option to contact someone is not available because I don't have a paid account.Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
