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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
My bank shows two $9.99 recurring charges from Dropbox on 5/19 and 6/20. I have a free account and there's no billing history under my settings. Similar to others, I'm unclear about why dropbox would suddenly, for no apparent reason, begin drafting these unauthorized charges. How can I get this resolved?
I have a free tier account but was charged $120 by Dropbox mysteriously. Seems like I can't access meaningful customer support because I don't pay (which is probably a UDAP that the FTC would love to hear about, and probably a Reg E violation the CFPB would love to hear about...).
Any recommendations for how I can get in touch with someone and submit a dispute for that charge to Dropbox + ensure I'm not charged again? Generally have liked using the product, I just want to get the charge fixed.
