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Forum Discussion
Upgrading to Business results in broken links in Adobe Premiere Pro
Upon update to business, hundreds of links from Premier Pro feature length film project have been broken. I believe this is because dropbox now points the files to a different folder. Redoing all the links is not practical. Need to find a way for dropbox to accept the existing links. I've updated to a paid account now in order to receive one on one support since this is urgent and impacts a major project. I've tried restoring using Time Machine, but there's not enough free space on my hard drive. One reason I upgraded was for additional hard drive space. I'm not sure. I really need the collaboration that teams offers. I just have one or two other people working on the project. Really need some help with this so please let me know what I can do. Thanks for any help
- Rich
Super User II
Lchauncey wrote:
... hundreds of links from Premier Pro feature length film project have been broken. ... Redoing all the links is not practical. Need to find a way for dropbox to accept the existing links.
There really is no other option. If you had files that linked to other files, those links will need to be updated to reflect the new path. This isn't something that Dropbox can help with, nor is it Dropbox that isn't accepting the new paths; it's the application you're using.
This happens because most applications, when linking to an external file, will use that file's full path. If that path changes (file moved, folders renamed, etc.) then it becomes invalid and the application that's opening the file can no longer follow the link. The only solution here is to update the link to reflect the new path.
Thanks so much for your response. The Adobe Premier files were simply in the dropbox folder on my hard drive, which synced with Dropbox on the web. When I upgraded to business, dropbox changed the location of the dropbox web folder and added a "teams folder" - so literally hundreds of links are now broken resulting is the majority of my files in a full length feature film being "off line". I think I'd be OK if dropbox changed the link back to what it was before I upgraded to business? I appreciate any help you can provide. Thanks!
- Megan
Dropbox Staff
Hey Lchauncey, thanks for posting here!
I'd have to agree with what Rich mentioned. However, I think it'd be helpful to check-in with our Support, in case they have anything else to add.
If you've already tried to contact them, feel free to let me know your ticket number, in order for me to locate it on my end.
Thank you!
