We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
6 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Dropbox Basic
Microsoft
Microsoft Office
Mobile
Third Party Integrations
ashleeysf's avatar
ashleeysf
New member | Level 2
12 days ago

Hi dropbox, 

so what is the solution to this issue?  here is the screenshot after clicking open with excel.

i tried resetting the microsoft 365 app, cleared the cache and removed all other linked devices but none of them worked. 

 

  • rual's avatar
    rual
    New member | Level 1
    3 days ago

    Hi Dropbox support, I have cleared the cache, uninstalled the app but still have the same issue. Is there a solution to this proble?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hey rual, let's jump right into this! 

      Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end? 

      When did this start happening, and is the behavior the same one as the OP mentioned?

      Let me know more, and we'll take it from there!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!