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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
6 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Dropbox Basic
Microsoft
Microsoft Office
Mobile
Third Party Integrations
mikhufano's avatar
mikhufano
New member | Level 2

I've been doing this plenty of times already but it doesn't help.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey mikhufano, can you try the following steps and let me know if they help?

 

1) Clear the cache on your Dropbox app. To do so:

  • Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
  • Tap the gear icon labeled "Settings" at the bottom of the menu list
  • Scroll to “Privacy” & select “Clear cache"

2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account

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