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Barnsey's avatar
Barnsey
New member | Level 2
6 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Dropbox Basic
Microsoft
Microsoft Office
Mobile
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for bringing this to our attention, Barnsey.

 

Are you having this issue only with Excel files or other Office files as well?

 

Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?

 

Thanks in advance.

  • JensN79's avatar
    JensN79
    New member | Level 2
    6 months ago
    I see same issue. I use this daily and 2-3 days ago excel app won't connect to dropbox longer. Word app an PowerPoint app still works. Every time I try to open a excel file located in Dropbox the app wants me to login to Dropbox but it never works. The Dropbox folder is also no longer a file location in the app when pressing open. When manually trying to add Dropbox as location same issue occurs. In Word app Dropbox can be found as a file location when pressing open. So the issue is clearly in Excel app.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      JensN79, can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with.

       

      Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on a free Basic account with more than 3 devices linked. If you are, please skip this step.

      • basvanherel's avatar
        basvanherel
        New member | Level 2
        6 months ago

        Samen problem here, when working on an Android device and willing to open a Excel file from Dropbox its stuck in a login-loop. 
        When we open Excel first and browse in Dropbox, the problem does not occur. 


        Word works fine.

        Please help

    • CPR31's avatar
      CPR31
      Explorer | Level 3
      4 months ago
      Same here. Word is fine, only Excel has the problem.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.

         

        Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?

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