We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Erin_Margaret's avatar
Erin_Margaret
New member | Level 2
2 years ago

Unable to Export Video to Destination Folder

Hello everyone,   I tried looking for a solution on YouTube to solve an export to Dropbox problem I am having within Adobe Premiere Pro 2023 with one of my videos but I haven't had any ...
Error Messages
Third Party Integrations
  • Waferman22's avatar
    Waferman22
    2 years ago

    Hi Erin, 

     

    To Confirm in case this happens again in the future. Reverting 1 full version back resolved this issue for me. Not a brilliant solution but if you needed a quick fix this will work. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Erin_Margaret, sorry to hear you're having issues with this.

 

Can you please clarify where exactly does Dropbox come into play here? Your Dropbox folder on your computer is another folder like the rest, only with syncing properties; this is why I'm asking. 

 

In this case, I'd recommend getting in touch with Adobe's official forum for further assistance as the error seems to be coming from their software, not Dropbox. 

 

Keep us posted with any updates!

Erin_Margaret's avatar
Erin_Margaret
New member | Level 2
2 years ago

Hello Walter,

 

Thank you for your quick reply.  One person I conversed with said that it could be due to my Dropbox folder being locked but I am not sure how to verify this because I see a green tick mark next to each folder saved on my PC. Does this mean my folders are locked or syncing okay from my PC to Dropbox?

 

I will ask Adobe's forum and see if they're able to assist me with the technical error.

 

Thanks,

Erin

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Erin_Margaret, the green ticks next to your files and folders mean that these files are fully synced.

     

    Please do let us know what the Adobe forum/support comes back to you with.

     

    Thanks!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!