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Forum Discussion
The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.
In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to determine if the issue is caused by Windows, Office, or Dropbox. However, it affects most computers. Please help me find a solution to resolve this issue, as my colleagues actively use this feature. Thank you.
It applies to all types of Microsoft Word files, regardless of size. We noticed the issue starting today, but it’s possible it has been present for a few days.
- Megan
Dropbox Staff
Hey ITEasy!
And these files aren't currently open in “Protected View”, right?
Would you be able to check the syncing status on some of the devices, and make sure they're "up to date"?
Thank you for the quick response. I would like to mention that I have already tried disabling and re-enabling this option, and I have also reviewed the information provided in the help support section; everything seems to be in order. The issue appeared recently and seems to be quite widespread within the company where I work. I should mention that the badge appears on all computers for MS Excel files, while I encounter issues specifically with MS Word. I look forward to receiving instructions for troubleshooting and resolving the issue.
- Megan
Hey there, ITEasy, let's see what we can find about this!
I know this might sound trivial, but have you tried disabling and then enabling the feature altogether on the devices you're having issues with?
Feel free to also have a look at this relevant Help Center article, and let me know of any updates.
Keep me posted, and we'll take it from there!
