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Forum Discussion
Subtitles not loading in Dropbox Replay
I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.
Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.
Can you check and let us know if you're still having issues?
This is a global problem. Even in the same file, the same subtitles that were loaded before are now not loaded.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this here, Fractal Tree!
Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay?
Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers?
If you haven't tried this already, please check a different browser, and let me know how it goes.
This will help me guide you further.
Previously I just added subtitles. Now I get an error in literally every video. It doesn't matter if it's x264 or x265 codec. It doesn't matter if it's English subtitles or another language.
I use local subtitles, not transcriptions created in Replay. I tried Firefox, Chrome, Edge browsers - there was an error everywhere.
I think that every user is facing this problem now, it does not depend on me.
I even created subtitles for your "Replay Demo" video. Same error. Subtitles not added.
- Jay
Hi Fractal Tree, we have received similar reports, and our team are investigating this matter in more detail.
We'll report back once we have any updates.
- Walter
Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.
Can you check and let us know if you're still having issues?
Hey, everything works now! Thanks for solving the problem!
Hello!
The same problem here. SRT subtitles are not visible after I loaded the file it Replay.
Can you help?
