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Icervantes's avatar
Icervantes
New member | Level 2
6 years ago

Script-thrown exception - Salesforce Documents

When the Documents Tab is clicked a "Script-thrown exception” error message is shown (screenshot below). This is only occuring for some users. [image removed]

Error Messages
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    Hi there, I removed the image since there were some private details on there.
     
    Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there, I removed the image since there were some private details on there.
     
    Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?
      • Preferred's avatar
        Preferred
        Explorer | Level 3
        6 years ago

        Hello,

        Can you assist me with syncing my Dropbox with Salesforce? I'm getting this error. Script-thrown exception

    • Kourt's avatar
      Kourt
      New member | Level 2
      6 years ago

      Hi, can you please help me with he same issue? we need the solution to be public!

  • Net4nel's avatar
    Net4nel
    Explorer | Level 4
    5 years ago

    Hi All,

    I created an automation to create and grant group permissions to dropbox folders upon creation of salesforce records. 

    Everything works fine, the program runs and the logic works. 
    The only issue i have is - dropbox folder that has specific group permissions (accessibility only for specific dropbox's groups) cannot be accessible via salesforce's object layout, i'm getting a 'script-thown' exeption while trying to access it. 
    (From dropbox - i can enter the folder without any problem).

    [Screenshot below]




    Help will be appriciated. 

    Thanks!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hello Net4nel, thanks for reaching out to us here!

      Just to note, I've moved your post here as it seems you're getting the same error message as described by the OP.

      To investigate this further, I've reached out to your email address linked with your Community profile.

      When you have the chance, please just check your inbox for my message and we can go from there.

      Thanks!

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