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Forum Discussion

DCG_Marketing's avatar
DCG_Marketing
Explorer | Level 3
2 years ago

Salesforce Dynamic Forms & Dropbox Integration

My org has used the Dropbox Salesforce integration for years now with no issues. We just enabled Dynamic Forms, and now the integration does not appear on the object. See screenshot. Does anyone have...
dropbox business
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey DCG_Marketing, thanks for posting on our Community and sorry to hear you're having issues with this.

 

Can you please clarify if the integration is showing under your account's Connected Apps tab and if you've tried disabling it and re-enabling it anew?

 

Thanks!

DCG_Marketing's avatar
DCG_Marketing
Explorer | Level 3
2 years ago

Hi Walter,

 

It does appear in our connected apps tab.

 

If we disconnect it and reconnect, will we have any issues with the folders currently synced to Salesforce and Dropbox? I want to avoid data loss in Dropbox, so I've avoided any full disconnections yet. 

 

Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Disconnecting and reconnecting should not cause any actual data loss, so please feel free to give it a go and let us know of any updates DCG_Marketing

    • wspall's avatar
      wspall
      New member | Level 2
      8 months ago

      Did we find a resolution to this enquiry?

       

      Dynamic record pages are now commonplace and we have certain pages "dragging the chain" as the DropBox component does not appear to be accessible once the page has been converted.

       

      We are still on v1.618 of DropBox for Salesforce, is there a newer version that might provide the necessary component? 

       

      thanks in advance

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey wspall, have you tried out the steps my colleague Walter provided above, about disconnecting, and re-connecting the app by any chance? 

         

        Let me know!

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