We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Rejith Varma's avatar
Rejith Varma
Explorer | Level 4
4 years ago

Issues with Salesforce and Drop Box integration

I connected DropBox to Salesforce but it is not working as intended. We do have a DroBox business account
 
When we try to add files to Dropbox from Opportunity it shows an error like this ( screenshot below ). I am the sys admin and am not the opportunity owner. 
 
Could you please help? Appreciate your support
 
Error Messages
Third Party Integrations
  • Hannah's avatar
    Hannah
    4 years ago
    Hey Rejith Varma, thanks for reaching out to our Community.

    Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

    Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says?

    Keep me posted!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Rejith Varma, thanks for reaching out to our Community.

    Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

    Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says?

    Keep me posted!
    • Rejith Varma's avatar
      Rejith Varma
      Explorer | Level 4
      4 years ago

      Thank you Hannah, I have a version difference in the installed version and the one available in AppExchange. Will try upgrading it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Great, Rejith, make sure to let us know if there's any issue after you do that!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!