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Forum Discussion
Someone accessed my account through Canva. Has my account been breached?
Someone else is able to access my dropbox via her Canva account. I have no idea how or why this is happening. AND does that mean others can also access my dropbox via Canva? How can I contact a liv...
Lusil
Dropbox Staff
Dropbox StaffHi there Babe Mooney, I'd be more than happy to help look into this with you.
Generally, if you think your account has been hacked, you can look through this article for some tips on how to proceed.
However, I wanted to clarify that Canva is a service that allows students/professors to share content in one centralized place, and you can find more information about the integration, here.
For this reason, could you clarify if you noticed that they gained access to your whole account or to specific content?
If it's the latter, could it be that they received a shared link to if, or it was uploaded to their Canva account?
Give me a shout with any findings, thanks!
PS. Your support options depend on the sort of account that you have, and you can find yours by going to this page.
Generally, if you think your account has been hacked, you can look through this article for some tips on how to proceed.
However, I wanted to clarify that Canva is a service that allows students/professors to share content in one centralized place, and you can find more information about the integration, here.
For this reason, could you clarify if you noticed that they gained access to your whole account or to specific content?
If it's the latter, could it be that they received a shared link to if, or it was uploaded to their Canva account?
Give me a shout with any findings, thanks!
PS. Your support options depend on the sort of account that you have, and you can find yours by going to this page.
When they click Upload in Canva, they get the option to choose Google Drive, Dropbox, or Device. When they click Google Drive they can also see my Dropbox. I have not shared any links with them.
I did transfer files from my dropbox to their Google drive using an online software MultCloud Transfer. I believe that is what caused the issue, somehow. But how do I get my dropbox disconnected for their Google drive?
Thank you for your help in this matter.
Babe
- JayHi Babe Mooney, it sounds like you might have used this software to connect to your Dropbox account. You'll need to unlink it from Dropbox itself.
If you don't have access to it, then try disconnecting your Dropbox account from here. If Multicloud is there, this will disconnect your account from there, so bear that in mind if you are using that service on other devices you use.Yes, I had already gone there and disconnected both Google Drive and Canva. In my Canva account, Dropbox and Google Drive are both disconnected. And they are disconnected from the other person's account. However, when they connect their Google Drive then they have access to my dropbox. Is it possible to create a new dropbox and move the content to a new dropbox?
- JayIt is possible to create a new Dropbox account under a different email, and you can then copy your files from one account to another manually, or via shared folders.
However, my concern is how they're accessing your account. Could you clarify exactly what they're seeing on their end? Is their Multicloud account somehow connected to your own, or is your account signed in on their browser?
