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Forum Discussion
Powerpoint for the Web not working. It's blank when I try to open documents.
Hello,
I am having issues opening up a PPT on the web through the Dropbox browser app. A new screen will upload but it will be completely blank- no error messages either.
Nancy
Dropbox Staff
Dropbox StaffWelcome to the Community, amandajv!
Is it safe to assume that this issue occurs on various web browsers? If you haven’t checked, please open another browser on your computer and/or an incognito window, and let me know if you see the same thing.
Also, is this something that you’re experiencing with all Power Point files on your Dropbox account, or just this one?
Keep me updated.
I've tried in all browsers, and it happens with every Powerpoint file.
- Nancy
Alright; in case you have other Microsoft files, like Word/Excel, can you please check those too, and let me know if they also show a blank page?
What option do you click on on your web account right before this page appears?
Finally, are these files shared with you or are they personal files you’ve created/uploaded to your Dropbox account?
Hello,
The Excel and Word for the Web are working.
I click on the document link directly from the Dropbox folder (which shows the preview) then I click "Open in" then "Powerpoint for the Web".
They are files that I have uploaded and/or been shared with me.
- Nancy
Perfect, thanks for clarifying that!
What I’d like you to try, as the next step, is to open your browser, clear its cache and check for any pending updates.
Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Let me know if that seems to help at all.
