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harlings's avatar
harlings
Explorer | Level 3
4 months ago

My MS Word and Excel apps on iPad still show files I've deleted from Dropbox.

Dear All, On my iPad I have the MS Word and Excel Apps installed, and under the recents tab I see links to files I've since deleted from Dropbox. When I try to "Remove from Recent" nothing happen...
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Error Messages
Microsoft
Microsoft Office
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey harlings! Thanks for posting this on our Community. 

 

If I’m not mistaken, your screenshots are from the Microsoft Word and Excel apps on your iPad. Correct? 

 

If yes, I also tried the same steps as a test and the “Remove from list” option seems to be working (after deleting a file via the Dropbox mobile app).

 

Can you also reinstall Dropbox on your device, if you haven’t already? 

 

Other than that, how long ago did you delete those files from your Dropbox account? Can you still recover them this way and then delete them again? 

 

I’d like to see what will happen then. 

 

Keep me posted for any updates.

harlings's avatar
harlings
Explorer | Level 3
4 months ago

Yes, they are screenshots taken from my iPad.

Tried a reinstall of Dropbox.. no change, still nothing happens when I try to remove them.

I restored Albania that I deleted yesterday and unable to remove that link either.

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for giving that a try. Can you also send over a screenshot of the errors you’re getting on Microsoft?

     

    What’s the app version you’re running on the Dropbox app?

    • harlings's avatar
      harlings
      Explorer | Level 3
      3 months ago

      Hi Nancy,

      Sorry for the delay I've been trying many things, all of which failed.

      These are screenshots of my iPad on MS Excel trying to remove recent links..

      The 2020.10 China is still on Dropbox but China.old was deleted recently. When I try to "remove from recent" nothing happens, no error message nothing!

      Then this last one shows a folder called Provisional...237591809 wherever that turned up from, who knows?

      The App version of Dropbox on my iPad is 390.2.2

      Kind regards, Steve

       

       

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey @harlings - thanks for the additional information and the screenshots too.

         

        Have you tried clearing the cache of all the apps to see how it goes?

         

        If you did and this persists, you might need to reach out to Microsoft directly for further assistance.

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