We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
7 months ago

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screens...
Apple
iOS
Mobile
Preview
  • harrydbx's avatar
    harrydbx
    7 months ago

    We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey gfondelio - sorry to jump in here, but could you clarify if this behavior is consistent regardless of the app or platform you're using (apart from iMessage)? 

 

Have you ensured that the app's version and the device's OS are up to date?

avidstraaf's avatar
avidstraaf
Explorer | Level 4
7 months ago
Actually on discord it used to preview but it doesnt do that anymore.

I click the “copy dropbox link” to generate.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!