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Forum Discussion

knnnn's avatar
knnnn
Explorer | Level 3
7 months ago

I'm sending a document to be signed, but the user doesn't get notified

When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this iss...
Dropbox Sign
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knnnn's avatar
knnnn
Explorer | Level 3

Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

So, is this happening for certain users, or all users that receive a sign request via the Signatures page? 

 

Have they checked their spam folder and added no-reply@dropbox.com to their email contacts? 

 

Finally, do you know if they happen to have Dropbox accounts of their own?

  • knnnn's avatar
    knnnn
    Explorer | Level 3
    7 months ago

    It's happening to all users that receive a sign request via the Signatures page.

    When they check the spam accounts, they have not received any emails from dropbox. 

    And yes - they have their own dropbox account.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey knnnn!

       

      Could you check this article and let me know if it helped? You can always share it with the rest of the users and signers. 

       

      If this doesn't work, then would it be OK if I reach out via email to have a further look internally at this point?

      • knnnn's avatar
        knnnn
        Explorer | Level 3
        7 months ago

        Hi Megan, I tried them but it does not seem it works unfortunately.. it would be great if you can reach out via email for further help!

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