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Forum Discussion

Smokey Bluntson's avatar
Smokey Bluntson
Helpful | Level 6

I have the same issue, this is what I did to try to fix it with no success

 

-Reset all of my network settings

-Deleted Chrome 3 times - including local files (and then re-installed)

-Cleared cache and cookies

-Removed and re-added extension

-Had my brother in another state and network freshly add the extension(he had the same problem) 

 

I have 3 support tickets out right now and not a single one has been answered, it has been over 24 hours, this is clearly a chrome extension issue on their end

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey there ken l.19 & Smokey Bluntson; sorry to jump in here.

Could you try the steps mentioned in this discussion and let us now if they helped improve matters for you?

Thanks so much!
 
  • ken l.19's avatar
    ken l.19
    Helpful | Level 6
    4 years ago

    is this the correct list to see if I am getting blocked by our VPN or Antivirus?

    Anyone in particular??

     

    • db.tt
    • dropbox.com
    • dropboxapi.com
    • dropboxbusiness.com
    • dropboxcaptcha.com
    • dropboxforums.com
    • dropboxforum.com
    • dropboxinsiders.com
    • dropboxmail.com
    • dropboxpartners.com
    • dropboxstatic.com
    • dropboxteam.com
    • dropbox.tech
    • dropbox.zendesk.com
    • getdropbox.com
    • cdn.arkoselabs.com
    • dropbox-api.arkoselabs.com
    • dropbox-dns.com
    • www.google.com/recaptcha/
    • apis.google.com/js/
    • www.gstatic.com/recaptcha/
    • paper-attachments.s3.amazonaws.com

    Thank you

    Ken

  • Smokey Bluntson's avatar
    Smokey Bluntson
    Helpful | Level 6
    4 years ago

    I can confirm, from 2 different computers with this same issue, that your suggested fix does not work 

    • Smokey Bluntson's avatar
      Smokey Bluntson
      Helpful | Level 6
      4 years ago

      BUMP 

       

      did anyone have any luck on this? I need updates on this from support

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for the follow up on this Smokey Bluntson.

        Can you maybe take a look at this topic and let us know if any of the suggestions there helped? 

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