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Forum Discussion

ken l.19's avatar
ken l.19
Helpful | Level 6
4 years ago

I get the same error message. I have re-installed the extension and it still refuses to connect.  Will not work in Edge or Chrome.  I am on windows 7 pro

 

Anyone with a solution??

 

thanks

  • Smokey Bluntson's avatar
    Smokey Bluntson
    Helpful | Level 6
    4 years ago

    I have the same issue, this is what I did to try to fix it with no success

     

    -Reset all of my network settings

    -Deleted Chrome 3 times - including local files (and then re-installed)

    -Cleared cache and cookies

    -Removed and re-added extension

    -Had my brother in another state and network freshly add the extension(he had the same problem) 

     

    I have 3 support tickets out right now and not a single one has been answered, it has been over 24 hours, this is clearly a chrome extension issue on their end

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey there ken l.19 & Smokey Bluntson; sorry to jump in here.

      Could you try the steps mentioned in this discussion and let us now if they helped improve matters for you?

      Thanks so much!
       
      • ken l.19's avatar
        ken l.19
        Helpful | Level 6
        4 years ago

        is this the correct list to see if I am getting blocked by our VPN or Antivirus?

        Anyone in particular??

         

        • db.tt
        • dropbox.com
        • dropboxapi.com
        • dropboxbusiness.com
        • dropboxcaptcha.com
        • dropboxforums.com
        • dropboxforum.com
        • dropboxinsiders.com
        • dropboxmail.com
        • dropboxpartners.com
        • dropboxstatic.com
        • dropboxteam.com
        • dropbox.tech
        • dropbox.zendesk.com
        • getdropbox.com
        • cdn.arkoselabs.com
        • dropbox-api.arkoselabs.com
        • dropbox-dns.com
        • www.google.com/recaptcha/
        • apis.google.com/js/
        • www.gstatic.com/recaptcha/
        • paper-attachments.s3.amazonaws.com

        Thank you

        Ken

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