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der-max's avatar
der-max
New member | Level 2
13 days ago

I found some old Boxcryptor files, but don't have the key. Are they encrypted forever?

Hey there, I just found some encrypted files via Boxcryptor on an old drive and wonder if there's any chance to decrypt them. I missed the part of downloading the .bckey file. If I try to log in w...
FAQ
Third Party Integrations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago

Without that key and password they are unrecoverable I'm afraid - after all, that is the whole point of Boxcryptor. 

  • Stefan W's avatar
    Stefan W
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Please reach out to support@boxcryptor.com. As long as you have the password, they should be able to help you.

    • der-max's avatar
      der-max
      New member | Level 2
      13 days ago
      Ok, I'll try so. Thank you very much for that hint.
  • der-max's avatar
    der-max
    New member | Level 2
    13 days ago
    Thank you for your answer.
    I do have the user name and the password. The only thing I missed is to download the key file before they shut down their service - and that's the crucial part, I know.

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