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AndreaOB's avatar
AndreaOB
Explorer | Level 3
3 years ago

I cannot upload Word or PowerPoint files to Dropbox

Hello,   I wondered if someone had any advice please?    All of a sudden, I can't seem to upload any Word or Power Point documents onto Dropbox. It has just stopped working. Excel files seem ...
Microsoft Office
Sync
Third Party Integrations
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey AndreaOB, thanks for letting us know about this.

 

Can you give us some more info on the issue?

 

Are you trying to upload the files through our website, through the Dropbox folder on your computer, or the mobile app?

 

Do you get any error messages when you try?

 

And is it possible that you've run out of space in your account?

 

Keep me posted!

  • AndreaOB's avatar
    AndreaOB
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    Thanks for your reply! It is uploading documents to a Dropbox Folder on my own Computer. I thought it may be the space issue, but I can upload excel documents. It just seems to be word and power point that I can't upload. 

     

    There isn't an error message either. I only noticed when I went back in to check something and realised it wasn't there and everything in the past week just doesn't appear in the folders.

     

    Any help at all would be appreciated! 

    Thanks

    Andrea

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the update here, Andrea!

       

      So, if you're using the Dropbox folder on your computer to add the files, do you mean that you're adding them, but for some reason they don't sync to your account?

       

      What if you move them out of the Dropbox folder and then back in?

       

      Also, what's the sync status of the Dropbox application? You can see that by hovering over the Dropbox icon in your system tray/menu bar with your mouse.

      • AndreaOB's avatar
        AndreaOB
        Explorer | Level 3
        3 years ago

        Hi Hannah,

         

        Yes, all of this seems fine. It is very random! It is literally just an issue uploading a word document from my PC into the Dropbox folders I have created. 

         

        I'll keep working on it and hopefully will be able to resolve it. 🙂 

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