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Forum Discussion

Polosera's avatar
Polosera
Explorer | Level 3
2 months ago

Files emailed to Dropbox aren't appearing on my account

I sent important documents to my Dropbox account using email address provided by Dropbox but never received them. Very concerned, security sensitive material.
emails
Web
Polosera's avatar
Polosera
Explorer | Level 3

thank you for the response, i used [removed per the Community's Guidelines]. this was in my contacts and used by mistake to mail documents to my Dropbox account. It didn’t come back and i think i received this address from dropbox previously.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Polosera - would it be OK if we sent you an email to have a further look internally? 

  • Polosera's avatar
    Polosera
    Explorer | Level 3
    2 months ago
    thank you Walter, please do
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Sure thing Polosera - you've got :envelope: 

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