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Jojo26's avatar
Jojo26
Helpful | Level 5
3 years ago

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    3 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey niky783, sorry to hear about this issue.

 

I have moved your post to this thread, which is about the same issue you're having.

 

If you take a look at the replies above, you'll find some troubleshooting steps and workarounds; can you try them and let me know how it goes?

niky783's avatar
niky783
Explorer | Level 3
2 years ago
I already tried these solutions but nothing. Also login with mail but nothing...
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey niky783, sorry to jump in, but could you clarify what have you tried so far?

     

    For example, have you tried reinstalling both apps and/or clearing their cache? 

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