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Jojo26's avatar
Jojo26
Helpful | Level 5
3 years ago

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    3 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

niky783's avatar
niky783
Explorer | Level 3
2 years ago

Hi, i have Poco X5 pro Miui 14 and Android 13 and when i open a Excel file from dropbox i have this problem:
You can’t sign in from this screen because this app doesn’t comply with Google’s secure browsers policy. If this app has a website, you can open a web browser and try signing in from there.

You can let the app developer know that this app doesn’t comply with Google’s secure browsers policy. Scopri di più su questo errore
Se sei uno sviluppatore di Dropbox, consulta i dettagli dell'errore.
Errore 403: disallowed_useragent

I use dropbox mobile app.
I tried to Access to collegate excel whit dropbox with Google and only whit mail and pwd but i have always this problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey niky783, sorry to hear about this issue.

     

    I have moved your post to this thread, which is about the same issue you're having.

     

    If you take a look at the replies above, you'll find some troubleshooting steps and workarounds; can you try them and let me know how it goes?

    • niky783's avatar
      niky783
      Explorer | Level 3
      2 years ago
      I already tried these solutions but nothing. Also login with mail but nothing...
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey niky783, sorry to jump in, but could you clarify what have you tried so far?

         

        For example, have you tried reinstalling both apps and/or clearing their cache? 

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