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Jojo26's avatar
Jojo26
Helpful | Level 5
3 years ago

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    3 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

droppinguser101's avatar
droppinguser101
Explorer | Level 3
2 years ago

I am unable to edit dropbox documents on android (through the Dropbox app and through the Chrome browser). It keeps giving an Authorization Error 403 disallowed useragent, when I try to open the Dropbox document with Microsoft Word app. Would appreciate some help please.

 

I've attached a screenshot of it.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey droppinguser101, I moved your post to this relevant thread with more info about the issue.

     

    Can you try these steps here, to see if they help you too?

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