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Jojo26's avatar
Jojo26
Helpful | Level 5
3 years ago

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    3 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

anurtd354's avatar
anurtd354
Explorer | Level 4
I think the problem is android 12.
Im using Pixel 3
Graham's avatar
Graham
Icon for Community Manager rankCommunity Manager
2 years ago

Hi anurtd354, 

 

Thanks for visiting the Dropbox community. Sorry to hear you are having this issue. I can see that MrBeanley was also experiencing something similar and seems to have found a workaround for it. Have you tried the method he outlined above? Please let us know if this works for you too.

 

Thanks again and have a great day!

Graham 

  • anurtd354's avatar
    anurtd354
    Explorer | Level 4
    2 years ago
    Hi,

    after I installed Microsoft Excel and let a few days,
    I just tried it again and it worked
    I dont know why that it worked.

    Maybe something looks like a glicth server between Microsoft and Dropbox when someone who has android 12 devices.
    • Graham's avatar
      Graham
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Thanks for the update anurtd354!

       

      I'm delighted to hear everything is working for you again. It's hard to say what the issue may have been but good to see troubleshooting working, and the main thing is you are back up and running. Have you had any issues with any other apps on Android 12, or just these ones?

       

      Thanks again, and have a great day!

      Graham

       

       

       

      • anurtd354's avatar
        anurtd354
        Explorer | Level 4
        2 years ago
        No,
        Other apps running on Android 12 are normal..
        Everything is okay now
        Your welcome
        Thanks
  • LunQe's avatar
    LunQe
    New member | Level 2
    2 years ago
    I have same issue , trying to open office excel through dropbox
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey LunQe, sorry to hear about this.

       

      Can you please let us know some additional information like the exact OS of your device, the version of the apps in use etc?

       

      A screenshot of the exact error you're getting would also help, so feel free to attach one in your next reply. 

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