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Forum Discussion

Jojo26's avatar
Jojo26
Helpful | Level 5
3 years ago

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    3 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Jojo26, thanks for reaching out to our Community.

 

I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?

 

Thanks.

dechiaroma's avatar
dechiaroma
Explorer | Level 4
3 years ago

This is a new phone, all apps are the last version (I checked). Funny that dropbox app connects. Office also connects and also works fine to open files on other folders. Chrome is also last version. The problem occurs when I try to open a file on a dropbox folder, it requests that I connect AGAIN to dropbox (apparently it does not see I am already connect via the dropbox app). This also happens if I try to go to Office and "add a place" to add dropbox folders. So then it requests AGAIN tat I connect on my dropbox account. For some bad integration reason in both cases, when I click on use google to connect it requests I type user and password, and in both cases I get the same message. To check it out I did everything in the older phone, and the same problem occurs. In none of the cases Chrome seems to be used, but just confiming, Chrome also is the latest version in both phones.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi dechiaroma, could you let us know what plan you're on currently according to this page on your account?

    • dechiaroma's avatar
      dechiaroma
      Explorer | Level 4
      3 years ago

      right now, the free, 2gb, for 3 devices. All this effort was because I am moving to tablets/cell phones and wanted to increase my relationship with Dropbox, unfirtunately this integration is not working. 😞

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        It seems this is a specific issue related to Chrome itself when signing in, according to the Microsoft site.

         

        Could you try their instructions there to see if this helps?

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