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Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Explorer | Level 4
2 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi mcnrodriguez, thanks for posting here! 

 

This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!

MRFishe's avatar
MRFishe
Explorer | Level 3
11 months ago

Same exact problem.  Sent to 2 people.  One received, one did not.  Did a re-send.  Still not receiving document.  eSignature says it's pending signature.

 

  • MRFishe's avatar
    MRFishe
    Explorer | Level 3
    11 months ago

    Yes.  I resent the following day.  He never received same.  I use his email address for regular email and he always gets the email.  Both he and I have confirmed the email address was entered correctly.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      I see, thanks for the update, MRFishe.

       

      I would suggest reaching out to the Dropbox Sign team directly, to get a faster resolution.

       

      You can do so through this link.

      • MRFishe's avatar
        MRFishe
        Explorer | Level 3
        11 months ago

        I have done as you suggested.

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