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Forum Discussion
Dropbox requiring google workspace to edit
We have a contractor who is unable to access a google sheet for Dropbox. When they click the link, they are redirected to this page. They do have gmail and are logged in. No one else is having this i...
Hi Hannah, I figured it out. The issue was using Duck Duck Go. While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately. I turned off the DDG browser, and then the connection worked again. So far, so good!
Hello! I have this same issue when I use Chrome. When I click on any Google Workspace link in my Dropbox files, I get this error. When I click on the login button, nothing happens. When I use Safari, I get a slightly different error message than I need to enable cookies. When I click the link in the Safari error message, it will allow me to access the Google document. I do have a paid workspace account, and none of my co-workers are having this issue. I have tried re-signing in to Dropbox and Google Workspace, as well as a full re-start of my PC. I am a mac user. Do you have any ideas about what is causing this?
Hannah
Dropbox Staff
Dropbox StaffHey Angela Peacor, sorry to see you're having trouble with this.
Have you tried clearing the cache on your browsers, to see if that helps?
Hi Hannah, Thank you for trying to help. I just did what you suggested to clear the cache, and still nothing.
Hi Hannah, I figured it out. The issue was using Duck Duck Go. While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately. I turned off the DDG browser, and then the connection worked again. So far, so good!
I have this problem using Chrome. I'm caught in an endless loop: I have both G Workspace and Business Dropbox but cannot connect Mac oS12.4 to blame? Solution?
- Nancy
Hey killianadv, I’m sorry to hear you’re having the same issue.
Just to clarify, are you being asked to create an account with Google Workspace or are you being asked to sign in to your existing account?
Do you mind sending over a screenshot of what you see, so that I can take a look?
Thanks!
Thanks for the pointer. I didn't want to disable DuckDuckGo completely, so I figured out that you can add exceptions for dropox.com and docs.google.com and it works fine. Figured I would add that here in case anyone else is having this issue.
