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severard's avatar
severard
New member | Level 2
2 years ago

Dropbox password synchronisation notification isn't appearing on other device

I'm not seeing any notification on my moto G9 device when I try and initiate the dropbox password add on in the firefox browser. "Check your other devices for a notification Let’s make sure it’s ...
Dropbox Passwords
  • severard's avatar
    severard
    2 years ago

    On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey runnermomgail! Just to clarify, are you currently connected to your Dropbox Passwords account on any device (mobile app/web browser), or are you seeing this message on all of them?

runnermomgail's avatar
runnermomgail
Explorer | Level 4
10 months ago

I'm seeing the message on all of them (both iPhone and PC). I did this morning notice there was an error message on the Chrome extension on my PC. I removed it, but that did not help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Do you remember what error message that was, runnermomgail?

    • runnermomgail's avatar
      runnermomgail
      Explorer | Level 4
      10 months ago

      Thank you for your response. I decided to do a support chat and then they escalated it. So I sent the log to them, but I will attach it here as well. If I learn anything helpful, I'll post it to this thread in case it might help others too.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey runnermomgail - sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system? 

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