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Forum Discussion
thehoarder22
2 years agoHelpful | Level 5
Dropbox Paper freezes on Chrome.
For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
- 2 years ago
Hey irstm, it seems like I missed your message, my apologies!
So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper.
Our engineers are aware and are working with the Chromium browser developers towards a solution.
In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.
thehoarder22
Helpful | Level 5
Disabled extensions & tried in incognito. Still happening.
Nancy
2 years agoDropbox Staff
irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?
thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?
- thehoarder222 years agoHelpful | Level 5
No pending updates. Exactly the same as @irstm, works perfectly on Microsoft Edge.
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