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Forum Discussion

ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
2 years ago

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    2 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

MDW 123's avatar
MDW 123
Helpful | Level 5
Same problem here. I cannot use Dropbox like this. Is a refund an option??
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the info, JohnKMcHenry, MDW 123, could you contact the support team directly in order for them to investigate this matter further?

  • JohnKMcHenry's avatar
    JohnKMcHenry
    Explorer | Level 4
    2 years ago

    Jay,

     

    Thank you, I have submitted to CS.

    Thanks for your support!

     

    Regards,

    Karl

    A Longtime and Happy Dropbox user!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey JohnKMcHenry - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system? 

       

      Thanks a bunch, Karl!

      • JohnKMcHenry's avatar
        JohnKMcHenry
        Explorer | Level 4
        2 years ago
        Walter,
        Ticket #21891774

        Regards,
        Karl

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