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Forum Discussion
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
As of a few days ago, I started having the issue others have had on iPhone & iPad where Dropbox doesn’t recognize that Microsoft Office apps are installed.
I first went into Excel and removed dropbox as a storage option, and then added it again - that didn’t work.
I then removed and re-installed Dropbox and it worked for a day and then stopped again.
Any advice would be appreciated.
Regards,
Karl
Jay
Dropbox Staff
Dropbox StaffHi JohnKMcHenry, are you running the latest version of the Excel app? Have you tried uninstalling it, rebooting the device, and reinstalling it?
Hi Jay,
Thank you for the quick response, but that didn’t work.
As per your instructions
I removed all microsoft apps from my ipad, including OneDrive.
I then shutdown, powered back up and installed Excel only.
I then tried to open a few different Excel files in DB and it still want’s me to install Excel.
Dropbox ver 320.3
Excel ver 2.71
Regards,
Karl
The Dropbox / Word problem has corrected itself on my iPad. For now at least.
I wonder if Dropbox had done something to fix this?
