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Forum Discussion
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Same problem. I logged out and logged back in and at least it stopped prompting me to install word which is already installed, but now when I try to edit, it says the file is read only. I remember now I had clicked on something in the PC version of the file that I thought would make it such that I’d have to enter a password when trying to edit it on a mobile device, but instead it locked the file. Couldn’t figure out how to unlock it on the PC, so I copied the info and pasted it into a new file, so now I can edit the new file from a mobile device. But, dropbox mobile has been very glitchy today forcing me to sign off and back on several times to get rid of the prompts to install word when I already have it.
