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Forum Discussion
Dropbox Invoice (Alpha)–down for maintenance?
Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account.
Hello Everyone,
Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks.
New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.
This will be the last update on this thread. Have a great weekend.
Warmly,
Ajay
Jay
Dropbox Staff
Dropbox StaffHi zacd, thanks for bringing this to our attention.
What is the exact error you're getting?
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
This will help me to assist further!
I try to go to Dropbox Invoice (invoice.dropbox.com), which then prompts me to sign up for early access. I already did sign up for early access.
I will say others are also having this issue, and including a link to that here: https://dropbox-invoice.canny.io/feedback/p/unable-to-access
- Megan
Hello all, thanks for sticking along and for reaching out in regards to the Dropbox Invoices Alpha product.
At this time, we are performing maintenance and the functionality is currently unavailable.
Alpha and beta products are subjected to different terms than other Dropbox products, which you can find more details about on our help center here: https://help.dropbox.com/account-settings/alpha-beta-product
We apologize for any inconvenience this may have caused.
Thank you!
What kind of ETA on it coming back online? I have a few invoices in there that I need access to that aren't even sent out yet.
Really hoping for some kind of word from Dropbox if this will be back at any point? I know you threw the EULA at us but even videogames in alpha/beta testing will notify the users when they are taking it down for maintenance. Dropbox doesn't have the appropriate dev pipeline to do the same?
I basically just need to know if I need to re-create my invoices by hand or if this service will be back up anytime soon with an ETA. Thanks!
Do we have an ETA on it coming back up? Agreed with others that while we understand alpha and beta products have different terms than standard products, a simple communication would be nice. Please provide an ETA to those of us who rely on this for our businesses.
