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AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

ischustak's avatar
ischustak
New member | Level 2
8 years ago
I am running Dropbox 66.2.2 on my HTC 10 phone running Android 7.0. Dropbox is killing my battery and preventing my phone from sleeping while the screen is off. I've tried clearing cache, clearing data, uninstalling and reinstalling the app, but the problem persists. Can you help?
  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for sharing this - I've passed it to our Android team
    • DjKarras's avatar
      DjKarras
      New member | Level 2
      8 years ago

      Thanks a lot!

       

      I have an extra piece of information, don't know how to relay it to the team... It looks like usage goes on with time of the day, somehow. Don't know if this helps, but Samsung starts complaining about drain usually later in the afternoon.

       

      • javitrito's avatar
        javitrito
        New member | Level 2
        8 years ago

        Dropbox is a excelent app.

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