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Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

megawhite's avatar
megawhite
Collaborator | Level 8

Over the last couple of months on the Android phone app I have noticed excessive battery usage by the DropBox App even when there is no upload or download activity.

 

Can this be fixed asap?

dbeato's avatar
dbeato
Icon for Super User alumni rankSuper User alumni
8 years ago

Do you upload a lot of files to Dropbox from other devices? Do you have any folders syncing to your mobile? But again your system information (Mobile Phone Model, OS information and Dropbox information) is important for us to help you.

  • megawhite's avatar
    megawhite
    Collaborator | Level 8
    8 years ago

    In addition the the info I just provided, phone is Galaxy Note 3.

     

    I do have a number of folders, probably less than 100.  A few thousand files probably.

     

    Again it uses a lot of battery even when I make no changes to files or folders.

     

    Can I upload a screenshot of power management?  I can only seem to link to an image with the insert/edit image button.

     

    Thanks.

    • dbeato's avatar
      dbeato
      Icon for Super User alumni rankSuper User alumni
      8 years ago

      Yes, you can upload the screenshot so we can see the results.

      • megawhite's avatar
        megawhite
        Collaborator | Level 8
        8 years ago

        How do i upload a file?

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