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DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Tinners's avatar
Tinners
New member | Level 2

I do all my site work using Word or Office 365 mobile apps on My Samsung Galaxy Note 10+ and save all my work into Dropbox. However, last couple of weeks i can no longer save my work to Dropbox only locally or into Onedrive. I can open files from Dropbox and its linked but i cant save them. It comes up with the message i cant edit it and either have to save a copy or dismiss and trying to rename and save a copy gives the same response. Ive uninstalled and reinstalled, cleared cache etc and im just back in the same place again.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Tinners, I hope you're doing well! 

 

My colleague Hannah shared some findings on her response. If you have any questions, let me know!

 

Thank you!

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